This privacy statement applies to the processing of personal data of customers who place an order on one of Indian Kitchen’s platforms. Indian Kitchen is responsible for the processing of these personal data and takes your privacy seriously. Indian Kitchen therefore adheres to the requirements of the General Data Protection Regulation (GDPR) when processing personal data.
Indiankitchen.ch processes your personal data because you use our services. We use the following personal data for the following purposes.
1. Ordering process
We process the personal data you provide to us when you place your order. These personal data are needed to execute your order, confirm your order, and to assess your order, payment, and a possible refund. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data in the ordering process:
· Address details
· Contact details
· Payment details
· Comments (if applicable)
2. Customer Services
When you contact our customer services department, we will use the personal data you provide to answer your question or handle your complaint. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data for customer service purposes:
· Address details (if applicable)
· Contact details
· Payment details (if applicable)
· Comments (if applicable)
4. Customer satisfaction surveys
To make sure that our services are aligned with your preferences, any personal data you provide to our customer services department may be used for things such as customer satisfaction surveys. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Indian Kitchen (customer satisfaction) as defined in the GDPR. This concerns the same personal data as listed under no. 2.
5. Marketing messages
We also process your personal data to be able to send you (personalised) marketing messages and notifications. Such messages include the latest news, discounts, and updates about new restaurants (by email or push notification), and loyalty schemes, regardless of the format we use to share these kinds of messages (including email or push messages). The legal basis for this processing of personal data, as defined in the GDPR, is that you have consented to it when you placed an order. Whenever you want to change your preferences with respect to receiving such messages and notifications, you can unsubscribe using the link in the message in question.
We process the following personal data for marketing purposes:
· Contact details
· Location details
· IP address or app IDs
· Internet browser and device type
· Website language
Data collected by analytical and marketing cookies are not linked to other information you provide during the ordering process.
7. Fraud prevention
We process some of the above personal data also to prevent fraud and other forms of misuse. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Indian Kitchen (fraud prevention) as defined in the GDPR.
We also use your personal data to be able to meet our reporting obligations towards advertisers and to be able to improve our website and our range of products and services. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Indian Kitchen (analysis & reporting) as defined in the GDPR. We will always make sure the reports do not contain any data that can be traced back to you.
Our website is neither intended for persons aged under 16, and nor do we intend to collect personal data of website visitors who are aged under 16. However, we are unable to verify visitors’ age. We therefore advise parents to monitor their children's online activities, so as to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us on email@example.com to arrase the data. We will then proceed to erase these data.
In the performance of the contract with you and to improve our platform, Indian Kitchen uses automated decision-making and profiling. We use your postcode and/or location details, for example, to select available restaurants in your local area. And Indian Kitchen uses automated decision-making in complying with our legal obligations to prevent money laundering, terrorism financing, and other criminal offences.
Indian Kitchen will not store your personal data for longer than is strictly necessary for the purposes for which your personal data were collected. We will only store your personal data for longer if we are required by law to do so. Indian Kitchen erases most of your personal data 2 years after you placed your order. We use this 2-year term for administrative purposes and to be able to deal with possible questions and complaints about your order, either from you or from restaurants. We store personal data that we use for reporting, analytical, and misuse prevention purposes for up to 20 years after you placed your order. We are unable to remove your personal data from backups. But when performing a restore from a backup, we will erase the personal data right away.
Indian Kitchen shares your personal data (name, address details and [telephone number,] order) with the restaurant you selected, so that the restaurant can deliver your order. As you are a direct customer of the restaurant, the restaurant will have its own responsibility and obligations with respect to the processing of your personal data. If you have questions about how the restaurant handles your personal data, you should contact the restaurant directly.
Indian Kitchen will not sell your personal data to third parties, and we will only disclose them to third parties if necessary for the performance of our contract with you,
Our website may include links to third-party websites. When accessing such third-party websites, bear in mind that each of these websites has its own privacy statement. Although Indian Kitchen takes great care in selecting websites to link to, we cannot assume responsibility for the way in which they handle your personal data.
Indian Kitchen takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: firstname.lastname@example.org.
Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.